FAQS
Why can’t you buy my pots all year round?
I am a one-woman band and I do everything from making, glazing, firing and packing to social media and website maintenance and so it is much more efficient for me to work in cycles. My limited studio space means that I use certain work areas for several different jobs. For example, the table that I prepare clay and also mix glazes on, is also used for photography, none of which can happen simultaneously. So I work in phases, throwing, trimming, then firing and glazing before I get to the photography and selling part. Which is why I release work online 4-5 times a year with markets and fairs in between. If you would like to know when work will be available, sign up for my newsletter below.
I added a pot to my cart but it wasn’t there when I went to check out
I know from personal experience of trying to buy other potters’ work that this is frustrating but it is how the Squarespace shop is set up. It works on a first come, first served basis, so putting something in your basket does not reserve it for you. Only checking out does that. If someone else has the same pot in their basket and checks out first, I am afraid it belongs to them.
Gift Cards
Gift cards are a digital product. I do not supply a physical card.
When purchased, a digital gift card is created with a unique code. The gift card recipient can enter this code at checkout to subtract the value from their order total. At checkout, the sender will have the option of emailing the gift card to themselves or for it to be emailed directly to the recipient.
My gift cards have no expiry date so the recipient can take their time choosing their gift.
Unfortunately, it is not possible on my website, to set a specific time to send a gift card to its recipient. Should you wish them to receive it at a specific time, please choose the 'Email to You' option and send it on to them at your desired time.
Gift cards cannot be purchased alongside other items or gift cards. You will need to place a separate order for any other items.
Gift cards cannot be exchanged for cash.
When redeemed, the gift card value is subtracted from the order total, including shipping and taxes.
More than one gift card can be used against one transaction.
It is not possible to partially redeem a gift card, the full value of the voucher is always applied.
Should you need to return an item bought with a gift card, the money owing will be refunded via another gift card.
Macbeth Ceramics is not responsible if a gift card is lost, stolen or destroyed or used without permission and no replacement can be provided in these circumstances.
Where products purchased with a gift card are returned, monies owing will be refunded via a gift card.
Gift cards are for online purchases only.